Returns & Exchanges
At Mous, we stand by the quality of our products and offer a 30-day return window for all items in their original packaging. Whether you need a different style or a full refund, our hassle-free process ensures your tech remains protected.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your Mous gear in its original packaging, ensuring all components are included to qualify for a full refund or exchange.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the nearest authorized carrier location.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing